Return Policy

At MoroccanAuthenticity, we take pride in the quality and craftsmanship of our products. If you are not completely satisfied with your purchase, we are here to help.

Eligibility for Returns

  • Timeframe: Returns must be initiated within 14 days of receiving the product.
  • Condition: Items must be returned in their original condition, unused, undamaged, and with all original packaging intact.
  • Non-Returnable Items:
    • Custom or personalized products.
    • Items on sale or clearance.
    • Items damaged due to misuse or negligence.

How to Initiate a Return

  1. Contact Us: Email MoroccanAuthenticityllc@hotmail.Com with your order number, details of the item(s) you wish to return, and the reason for the return.
  2. Approval: Once your return request is approved, you will receive instructions and a return shipping address.
  3. Shipping: The buyer is responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item sent).

Refunds

  • Processing Time: Refunds will be processed within 5-7 business days after we receive and inspect the returned item(s).
  • Original Payment Method: Refunds will be issued to the original payment method used at checkout.
  • Non-Refundable Costs: Original shipping fees are non-refundable unless the return is due to an error on our part.

Exchanges

  • Exchanges are available for defective or damaged items. Please contact us at MoroccanAuthenticityllc@hotmail.com within 48 hours of receiving the item, providing photos and details of the issue.

Damaged or Defective Items

  • If your product arrives damaged or defective, please contact us immediately at MoroccanAuthenticityllc@hotmail.com with photos of the damage. We will arrange for a replacement or refund at no additional cost.

Restocking Fee

  • A [optional: 10-15%] restocking fee may apply for returns that do not meet the eligibility criteria but are accepted at our discretion.

Customs Duties and International Returns

  • For international orders, customs duties and taxes paid are non-refundable.
  • International returns must comply with our general return policy, and shipping costs will be the responsibility of the buyer.

We aim to make your experience seamless and stress-free. If you have any additional questions about our return policy, please reach out to us at MoroccanAuthenticityllc@hotmail.com